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Frequently Asked Questions

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Find quick answers to common technical and product-related questions about Wibu-Systems solutions. This FAQ section brings together guidance for AxProtector, CodeMeter, CodeMeter License Central, SmartShelter, and WibuKey, along with practical instructions for using the Wibu-Systems Support Portal to submit and track support tickets. Select the relevant area below to access dedicated FAQs, troubleshooting notes, and recommendations.

产品 FAQ CodeMeter

Virtualization

FAQ:

Docker
  • If a CmDongle that is programmed as HID is recognized by the operating system, but is not displayed in the SEH UTN Manager, you may have to enable HID recognition in the SEH UTN Manager configuration. Please proceed as follows:

    1. Open SEH UTN Manager
    2. Select UTN server/device.
    3. Navigate to menu "UTN Server".
    4. Select the configuration in the browser window.
    5. Select "Security" in my UTN Control Center.
    6. Navigate left in the menu to "Device Access".
    7. Remove the check mark at the end of the page in area USB Devices at
    "Disable Input Devices (HID Class)" (see screenshot).
    ※
    8. Click on "Save".
    9. Select in SEH UTN Manager of the UTN server/device and click on "Update".

    The CmDongle should now be displayed in the SEH UTN Manager and be recognized by CodeMeter.
  • Unfortunately, Wibu-Systems cannot guarantee a pass-through of the client to the host on virtual machines (VM). This due to the use of VM software-specific structures and systems not provided by Wibu-Systems.
    Two feasible options to make a USB device available to a VM exist: using the CodeMeter software in a client-server setup or employing an USB-over-Ethernet-HUB which makes available any device on the same network via Ethernet connection.

    Using CodeMeter software in a client-server setup
    In the first scenario, the CmContainer is physically connected to a machine which acts as server for the runtime.

    On the server, the server function must be activated.
    - Navigate in CodeMeter WebAdmin to the page " Configuration | Server | Server Access".
    - Activate the option "Activate" in group "Network server" and click the "Apply" button.
    Note: On Windows you need to additionally perform a change installation and explicitly add the network server component to the installation. Otherwise the required Windows firewall rules will not be added. 

    On the client, i.e. the machine which has to license, the server must be made accessible.
    - Navigate in CodeMeter WebAdmin to the page "Configuration | Basic | Server Search List".
    - Enter the IP address or DNS name of the server computer into the server search list and click the "Apply" button.

    USB over Ethernet HUB
    The second scenario, for example, also employed at Wibu-Systems is to make available USB devices to virtual machines.
    Please note that problems may occur in connection with energy saving options of the hubs suspending USB devices which results in missing detection of CmContainer.
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