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技术支持

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WIBU支持客户产品全生命周期服务。

WIBU技术团队在您产品实施过程中可随时提供协助。无论是位于客户端的被保护软件,还是位于服务器端的许可解决方案,我们的团队可帮您分析、解决问题。

服务等级对比

服务 免费 银色等级 金色等级
通过E-mail支持错误诊断和错误修复
用户通过E-mail支持错误诊断和错误修复
通过电话支持错误诊断和错误修复 优先 优先
用户通过电话支持错误诊断和错误修复
支持远程故障排除和故障恢复
支持远程用户提供的错误诊断和错误修复
访问WIBU知识库
CodeMeter License Central的远程维护和支持  
远程支持软件一体化的问题  
包括咨询服务和专业服务(安全审核,更新,产品的维修,管理和配置)   1 天 2 天
提供现场支持(费用按天计算)    
及时提供意见反馈(工作时间为优先级1,优先级2,优先级3)   2/9/18 1/4/9
个别单独接触   yes yes
CodeMeter Runtime, CodeMeter SDK, CodeMeter License Central Desktop Edition升级
CodeMeter License Central Internet Edition (副本)更新
CodeMeter License Central Internet Edition (主要版本)更新  
价格(按年算) Free of charge
防盗版设置 (按年算)   可选 可选

Scope of Services:

Hotline

Our Wibu Support Services Team assists in error diagnostics and error fixing and is on-call in Germany (Monday through Friday) from 8 a.m. to 5 p.m. CST per phone or per e-mail.

Wibu Knowledge Base

The Wibu Knowledge Base, including our complete FAQ database, is available 24x7 via the Internet.

Support via Remote Access

Our support experts can assist you and your users in error diagnostics and error fixing in the protected software via remote access.

Personal Contact Person

This options provides a designated contact person from the Wibu Support Services Team who is already familiar with your requirements and system environment.

Annual Service Review

In service level “Gold”, your personal contact person creates a project description of all specific requirements, general conditions and your individual implementation during an annual, one-day workshop. This ensures that your service cases will be processed on the highest quality level on base of the latest information.

Response Times

The response time – during the specified hotline hours – is defined as the time period between inquiry receipt and processing start by a Wibu-Systems technician.  Start times vary by level.

Please download our Service Brochure for a detailed description of all of Wibu Services.